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Consumer Rights Act 2015 (CRA)

There is a major reform of consumer law due in 2015. The CRA is expected, largely, to come into force on 1st October 2015 and implements the Consumer Rights Directive. It replaces and consolidates current consumer protection legislation including Sale of Goods Act 1979 and the Supply of Goods and Services Act 1982.

It will deal with and clarify:

  1. measures/remedies for when goods, digital content (eg online films, games, e-books) and services fail to do what is promised. Includes clarification on the periods for repair, replacement and refunds;

  2. when terms in a consumer contract can be considered unfair;

  3. what happens when a business is acting anti-competitively;

  4. written notice for routine inspections to be given by public enforcers, such as Trading Standards; and

  5. greater flexibility for public enforcers to respond to breaches of consumer law, such as seeking redress for consumers who have suffered harm.


If you are a consumer facing business, you will need to review your sales contracts (including website terms), pre-contractual information along with cancellation and returns policies.

Find more information on guidance for businesses.

This should not be relied upon for legal advice. If you would like any further information or advice please email

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