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Consumer Rights Act 2015 (CRA)

Following on from the blog on 14th April 2015 Consumer Rights Act 2015 (CRA), most of the provisions of the CRA are due to be implemented on 1st October. Are you prepared for this major reform of consumer law?

Standard sales/website contract terms and conditions may well be non-compliant with the CRA unless amended.

Businesses may be particularly interested in the reform of enforcement powers which gives Trading Standards Officers and other enforcers the power to require businesses to implement enhanced consumer measures. The enforcers will no doubt be looking to make an example of businesses breaching the CRA.

The Department of Business, Innovation and Skills has published guidance for enforcers. It also provides useful information for businesses into how such powers will be used and what will be expected from them under the CRA.

This should not be relied upon for legal advice. If you would like any further information or advice please email

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